Before contacting us, here is a list of the most common questions and issues. You may find the answer to your question.
Security, downloading and installation: my computer displays a message and refuses to open MacCompta
Although MacCompta is an authenticated application with a developer certificate, due to the increased security measures in new operating systems, you may encounter a message indicating that MacCompta cannot be downloaded or opened for various reasons (unidentified developer, unwanted application, or other).
If the blockage occurs at the browser level during download, click on the downloads icon to allow it in the list.
On Mac OS
If the system blocks the program’s opening, go to System Preferences → Security & Privacy, where you will see an alert with an “Open Anyway” button.
If the system blocks the program’s opening, go to Windows Security → Virus & Threat Protection → Manage Settings → Add or Remove Exclusions to allow the MacCompta Pro application.
There are several situations that can lead to MacCompta crashing. Here are the main reasons with the appropriate procedures to follow:
MacCompta crashes when opening a specific file
If your files open normally except for one that crashes the program upon opening, it may have become corrupted. In this case, please contact technical support. If you have backups, check if the most recent one opens without any issues.
MacCompta crashes on startup, even before opening a file
Disable the network connection, both wired and Wi-Fi, and then try to start MacCompta. If the program opens normally and crashes again when you re-enable network access, contact technical support.
If this doesn’t resolve the issue, it’s possible that a program configuration file got corrupted due to the abrupt closure of a file or the program. In this case, resetting the preference files usually solves the problem. Follow the procedure below:
On Mac OS
- Open a Finder window.
- Go to the “Go” menu → “Go to Folder…”
- Enter the following path: /Users/your_username/Library/Containers
- Delete the “com.daily-soft.maccompta” folder.
- Close the Finder window and relaunch MacCompta.
- Open a Windows Explorer window.
- Navigate to PC → Users → your username → AppData → Roaming.
- Alternatively, you can enter the following path in the address bar: C:\Users\your_username\AppData\Roaming
- Delete the “MacCompta” folder.
- Close the Windows Explorer window and relaunch MacCompta.
Firstly, on Mac OS, we highly recommend using Time Machine, which allows you to back up your entire computer in case you need to perform a complete reinstallation. This system also enables you to retrieve a file from a previous date if necessary.
Secondly, whether you’re a Mac OS or Windows user, MacCompta includes a Backup / Consolidation function that you can find in the File menu. This function creates a backup copy of your file, repairs it if needed, and rewrites the entire journal in the order of entries to optimize the readability of your document.
In the preferences of MacCompta, you can set up alerts for when you open and/or close your documents, enabling you to perform this operation, which allows you to access your accounting data from a previous date at any time.
This is probably related to the Keyboard settings in MacCompta Preferences.
MacCompta uses the “Enter” key and the “Return” key for two different actions. On a compact keyboard, like on a laptop, there may not be a dedicated “Enter” key, only a “Return” key. In this case, you can use the keyboard shortcut Cmd + Return on Mac OS or Ctrl + Return on Windows.
You can also change this behavior in MacCompta Preferences under Keyboard settings.
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